Photographic Print Returns
We are confident that any canvas art, acrylic mount or poster print you buy from Fotoviva Art Prints will be of a quality that you will be more than happy with. We take great care to ensure our prints are made to the highest standards and all post-photography processing is made using professional techniques to maintain the optimum image excellence.If for some reason you are not completely happy with your purchase we are happy to refund you provided the print is returned to us in the original packaging and condition within 7 days. No questions asked.
For your protection, we recommend that you use a recorded-delivery service for posting the art print or canvas back to us. We will provide you with the address when you contact us. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.
Please Note: This returns policy does not apply to custom-made sizes which includes the 'Photo on Canvas' service or overseas orders.
Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will give you the chance to refuse any marketing email from us in the future and will not give your information to any third party companies.
The type of information we will collect about you includes:
your name
address
phone number
email address
credit/debit card details
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.